1. Information We Collect
At Hidden Depths, we are committed to protecting your privacy. We collect minimal information necessary to provide our services:
- Account Information: Email address for authentication and booking confirmations
- Booking Details: Selected date, time, and preferred name (can be a pseudonym)
- Payment Information: Processed securely through Razorpay; we do not store card details
- Usage Data: Anonymous analytics to improve our service
2. How We Use Your Information
Your information is used solely to:
- Schedule and manage your mentorship sessions
- Send booking confirmations and reminders
- Process payments securely
- Improve our platform and services
- Respond to your inquiries
3. Anonymity & Confidentiality
We understand the sensitive nature of mental health support. That's why:
- You may use a pseudonym during sessions
- Session content is never recorded or documented without explicit consent
- Our mentors are bound by strict confidentiality agreements
- Video calls are end-to-end encrypted
4. Data Security
We implement industry-standard security measures including encryption, secure hosting on Cloudflare and Supabase, and regular security audits. Your data is stored securely and accessed only by authorized personnel when necessary.
5. Third-Party Services
We use trusted third-party services:
- Supabase: Secure database and authentication
- Razorpay: Payment processing (PCI-DSS compliant)
- Cloudflare: Website hosting and security
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
7. Contact Us
For privacy-related inquiries, contact us at hiddendepthsss@gmail.com